FAQ

Frequently Asked Questions

Coordinating:

• What is the benefit of hiring an event planner or day of coordinator for events?
• Do you coordinate all events or just weddings?
• Do you only coordinate events within Winnipeg?
• Do you offer packages or just coordinating or pre planning by the hour?
• Can I hire you to coordinate just a small portion of my event?
• What if I want you to focus on decorating my event, and vendor coordination, instead of coordinating couples or clients earlier in the day with getting ready, photoshoots, ceremonies… followed by coordination just the reception part of the event? Is there a package for that?
• Do you coordinate corporate events?

Decor Styling:

• What is the benefit of having a one hour decor styling meeting with you?
• What should I bring to a decor styling meeting?
• Once we come up with a plan am I obligated to use you or your items for my event?

Rentals:

• Can I see the rental items before I rent them?
• How do I tell if items are still available for my event date?
• How do I request items for rent?
• Do you offer delivery of rental items?
• Can I pick up the items from you?
• Where do I pick the items up?
• Why do I need to book an appointment time for pick up and return?
• What if I need to change or miss my return appointment time?
• Can the rented items go out of town?
• How long do I get the rented items for?
• Do you offer set up services of the rental items?
• Why do you have a minimum of $50 on all rentals?
• Do you do last minute rentals?
• What do I use to write on the windows and chalkboards I rent from you?
• Do I have to clean the dishes rented from you?
• What if something gets damaged?
• Why do you only have one or two of some items?
• What if you don’t have the number I need?
• Do you take special requests?
• Can I alter the items I rented?
• Do you have decor items for sale?
• Can you rent items from other companies for me?

Venue Set Ups:

• Do you set up items outside of Winnipeg?
• What does your travel fee cover?
• Do you set up decor in tents or just indoor venues?
• Can you set up my items or just your rentals?
• Can you pick up items I have rented from other vendors to set up at the venue?
• Where do I drop off my items that need to be set up?
• Can you help organize my friends and family to help decorate the venue the day of to save money?

Favours:

• Why can’t I see your favours on the website?
• Where can I buy your eco-friendly favours from?
• Can they be customized for my event?
• Do you offer discounts on large orders?
• How long do you need to make the items?

Other Questions:

• Do you purchase decor items from people after their event?
• What do you do with disposable items after my event like flowers and extra food?

Have a question you don’t see the answer to here? Send us an email and we will get back to you as soon as we can!

Answers:

Coordinating:

• What is the benefit of hiring an event planner or day of coordinator for events?
• Your event is going to go by so fast and as much as you plan the day there are always hiccups that pop up, but that’s where we step in! We assist you, your guests, your parents (for weddings) and vendors with anything you need to make sure everything runs smoothly and sticks to the timeline to make sure your vendors end at the correct time to avoid any additional charges. We make sure everything you were dreaming your event would be comes true and you don’t have to worry about all of the little details!  
• Do you coordinate all events or just weddings?
• Yes we do coordinate all events! Weddings and birthdays are always fun but we can help you with any event you are hosting, private or corporate.

• Do you only coordinate events within Winnipeg?
• No, we can coordinate events where ever you are hosting them, whether it is in Southern Manitoba, Northern Ontario or Western Canada we can help you out! Travel fees are applied to events where we need to be at the event and not just helping plan or coordinate from here.

• Do you offer packages or just coordinating or pre planning by the hour?
• We do offer package deals for events, please see our Coordination Packages page.

• Can I hire you to coordinate just a small portion of my event?
• Yes, we can help with as little as helping you come up with a timeline, to finding the perfect vendors for you, coordinating your event for a limited number of hours all the way to full event planning and day of coordination.
• What if I want you to focus on decorating my event, and vendor coordination, instead of coordinating couples or clients earlier in the day with getting ready, photoshoots, ceremonies… followed by coordination just the reception part of the event? Is there a package for that?
• We don’t have a package for that as every event is different but we would love to come up with a custom package just for you! Lots of our clients prefer us to bring in the decorating team and focus on the venue setup followed by coordinating just a section of the day. 

• Do you coordinate corporate events?
• Yes, we love to help coordinate corporate functions and get to know more of the local businesses!

Decor Styling:

• What is the benefit of having a one hour decor styling meeting with you?
• This is the best way for us to get to know you, your style, the feel of your event and for you to ask any of the questions you have. We go over your entire event decor from the guest book/sign in table to the centre pieces and dishes to make sure our plans match exactly with what you want your event to look like.

• What should I bring to a decor styling meeting?
• You should bring any small samples you have for your own decor i.e. candle holders, fabric swatches, flowers… Pinterest is always a wonderful idea as well so you can show us what you have been thinking of and anything that you would like to replicate.
• Do I have to have a plan already in place or can you come up with the design for me?
• We can definitely help you come up with design if you have an idea but don’t know how to put it all together or if you have a theme but nothing else. All you need to do is come to the meeting with the theme, a couple of ideas or pictures and the basic information about your event, the venue, what types of activities will be happening, sit down or cocktail, outdoor function… and we will help you come up with a plan.

• Once we come up with a plan am I obligated to use you or your items for my event?
• No there is no obligation to use us for set up or our rental items. We would love to help you decorate with your items, our rentals and/or third party items, and if there is anything we can change or questions we can answer that would make you feel better about the design please let us know and we can make adjustments.

Rentals:

• Why should I rent items instead of buying them?
• Renting has many perks over buying items. Renting not only is good for the environment by making sure multiples of the same items are not being produced and people are reusing and repurposing vintage items but it is also good for your budget since renting is always cheaper than buying an item. Plus what are you going to do with 20 matching centre pieces once your event is over? 

• Can I see the rental items before I rent them?
• Yes, we can schedule a 15 minute rental viewing but require 5 business days notice to get the items out of storage and ready for you to view. We just need you to submit a rental cart and put in the notes section that you would like to view the items first. We will then make sure the items are available for your event date and what appointment times we have available for a viewing. 

• How do I tell if items are still available for my event date?
• To check on an items availability you will need to submit a rental cart so we can see if the items are still available for your date or if we have another items that could be substituted in its place. 

• How do I submit a rental cart?
• In the top menu bar on our website you click on “My Account” you then register as a new user or log in to an existing account. Then you will be able to add things to your rental cart from the “Rental Items” pages and submit the cart for us to check on the item(s) availability for your event date. 

• Do you offer delivery of rental items?
• Yes, we offer ground to ground delivery within the city of Winnipeg’s perimeter for $50 each way, additional travel fees of $0.75/km are added to deliveries outside of the city. If the items require set up or delivery to other areas of a venue there will be additional charges. 

• Can I pick up the items from you instead of getting delivery or set up services?
• Yes, we offer pick ups and returns out of our office in South Osbourne. 

• Where do I pick the items up?
• Our office is located in South Osbourne by appointment only. Once we have set up an appointment day we will send out further instructions for time and location. 

• Why do I need to book an appointment time for pick up and return?
• We require you to make an appointment for a couple of reasons. First in order to keep our overhead costs low meaning lower prices for you, we operate out of a home office. Secondly we are a small office with limited parking and can only have one customer at a time so in order to fit all of our pick ups and meetings in we need to carefully schedule everyone. 

• What if I need to change or miss my return appointment time?
• Things do come up and we understand if you need to make a change. Please call us as soon as you know there will be a change to see when we can reschedule. We will try to accommodate the same day but it is not always possible and may have to schedule you for the following day. We do have a late return fee of $25 if we can not schedule another time on your regularly slotted return day. 

• Can the rented items go out of town?
• Yes, our items have been collected from all over this province and have been rented out to venues all over this province, Saskatchewan  and Northern Ontario! 

• How long do I get the rented items for?
• Typically events occur on Saturdays so our items are scheduled for pick up Friday or Thursday between 3-6pm at a pre determined appointment time and returned on the following Monday at a scheduled return time. If you require the items for longer for out of town venues or extended events there is a early pick up fee/late return fee of $20 for every $100 of rental items. 

• Can I return the items on Sunday?
• No, our office is not open on Sundays.

• Do you offer set up services of the rental items?
• Yes! We love to set up events, it is the best part of our job! Our set up services start at $105, visit our Styling & Decor Set Up page for more information.

• Why do you have a minimum of $50 on all rentals?
• All of our orders have a minimum of $50 to cover the costs of running our office (emailing and invoicing) and having to get the items in and out of storage for you to pick up.

• Do you do last minute rentals?
• Yes, we usually require 2 weeks notice for rental orders but can sometimes accommodate last minute orders with 2 business days notice depending on the amount and availability of items. 

• What do I use to write on the windows and chalkboards I rent from you?
• There are several items you can use to write on the windows and chalkboards but from years of experience we recommend that you use Craft Smart Paint Pens that you can buy at Micheals Crafts for the windows and plain chalk sticks on the chalkboards. They show up the best, allow you to write in cursive and clean off very well saving you a potential cleaning or repainting fee being charged. White markers and chalk work the best for most venues. Please Do Not use chalk markers, this will result in a repainting fee as they never clean off completely. 

• Do I have to clean the dishes rented from you?
• Yes and no, we do require you to scrap off any food and sauces that are on the plate before they dry on but you do not have to fully wash them. 

• What if something gets damaged?
• It’s alright, things happen and it’s usually an accident. Please bring the item back in whatever state it is in and we will see if it can be repaired or if it needs to be replaced. The replacement or repair fee will be determined by Peachy Green Events and taken out of your damage deposit or billed to your credit card. 

• Why do you only have one or two of some items?
• We have been collecting our items for years and most of our items are either hand made, locally sourced from other small companies or vintage and one of a kind. Do do have some items that are multiples or mis-matched, you will see in the description of every item in our rental store how many we have available for rent. If you require more please let us know and we can see if we can source some out.

• What if you don’t have the number I need?
• If you need more of a specific item or items similar to it please send us an email and we can see if we can source it out for you. 

• Do you take special requests?
• Yes, this is a very common question for our line of rustic and vintage rentals. Please send us an email with the item(s) you are looking for and we can do our best to find it for you. 

• Can I alter the items I rented?
• No, with the exception of writing on windows and chalkboards none of our items are to be altered in any way as it will result in a cleaning, repair or replacing fee. 

• Do you have decor items for sale?
• Not on our website. Often if it’s time to retire something out of our rental inventory we will take it to The Old House Revival in Winnipeg and sell it in our small spot at the top of the 3rd floor stairs. 

• Can you rent items from other companies for me?
• Yes, we do offer third party rentals so you don’t have to worry about all of the running around (and often know where the deals are). Please email us with what you are looking for. 

Venue Set Ups:

• Do you set up items outside of Winnipeg?
• Yes, we love to drive around our beautiful province! We do have a travel cost for any service or delivery outside of the City of Winnipeg’s perimeter of $0.75/km. Additional accommodation charges may apply for long distances. 

• What does your travel fee cover?
• Our travel cost covers not only the gas to there and back but for regular upkeep of our fleet vehicles, park passes, parking and staff travel time. 

• Do you set up decor in tents or just indoor venues?
• We love tent set ups, we can set up where ever your event is taking place, indoors, outdoors, covered, uncovered, rental property or private property.

• Can you set up my items or just your rentals?
• We can set up your items, our rental items or a combination of both! We do not require you to rent any of our decor if you already have your own or have rented through a third party supplier. 

• Can you pick up items I have rented from other vendors to set up at the venue?
• Yes, to help you save time and running around before our event we can do it for you. Just let us know what needs to be picked up and from where and we can let you know the cost. 

• Where do I drop off my items that need to be set up?
• You can drop off your items at your venue or our office in South Osbourne, we will confirm our location and appointment times once you have booked our services. 

• Can you help organize my friends and family to help decorate the venue the day of to save money?
• Yes, this is a request we get occasionally. Though we recommend using our professional staff to help save money and time by getting the job done fast and efficiently we can arrange for our head planner and an assistant to help direct your friends and family that have decorating talent to get your event set up for you! 

Favours:

• Why can’t I see your favours on the website?
• Ordering favours through our website is a bit to complicated and a bit limiting so instead you can visit our ETSY shop and order all of our favours through there! 

• Where can I buy your eco-friendly favours from?
• Through our ETSY shop by following this link or clicking on the link on the right hand menu on our website. 

• Can they be customized for my event?
• Yes, our bird seed favours and brown sugar hand scrubs can be customized to suite your event whether it is a shower, thank you or wedding favour. See the details on our ETSY listings for more details. 

• Do you offer discounts on large orders?
• Yes! The more you order the lower the cost, please see our ETSY shop for pricing. 

• How long do you need to make the items?
• It depends on the items you are ordering, the quantity and the time of year. On occasion we can handmade your orders within a couple of weeks but recommend 4-6 weeks.

Other Questions:

• Do you purchase decor items from people after their event?
• Occasionally we do, it depends on the items, whether they fit with our rustic and vintage decor and if we have the budget and room to store the items. Please contact us with your items. 

• What do you do with disposable items after my event like flowers and extra food?
• Depending on the items we can take them to a number of different places. For flowers there are always nursing homes and hospitals with patients whom love to receive flowers. For left over food we do know of a women’s shelter where they gladly accept donations of fresh food. Everything else that would normally just be thrown away after a wedding we try to sort into recyclables, compostables or possible donations to local charities